Beyond effective service delivery and value added transactions is the realm of experience. From an initial introduction to a collaborative envisioning, a focused understanding to a disciplined implementation, a simple note taking to a complex executive business case, our clients, experts and actions combine to deliver a rich, multi-dimensional experience. With each touch point in our philosophy, portfolio framework and service delivery model we unlock, enable, create and deliver The IMS Experience.

IMS Philosophy

The root of our being is a core philosophy of understanding, service and innovation. This passion toward service delivery excellence recognizes that in order for our audience to benefit from any source of expertise and innovation, that expertise and innovation must be in alignment with their perspectives, built to address their needs and then executed in a way that will take root for their expectations to be exceeded. The IMS philosophy puts the focus on our audience's definition of satisfaction without putting our own self orientation in the way of a connection and recognizes the power of the experience as being as important as the solution itself.

IMS Portfolio Framework

Much like a financial services institution, IMS's business is not simply comprised of intangible concepts of work, but a series of Asset Portfolio's of who, what and how we work. Conceived from the order of the natural world and inspired by our most valued assets, IMS' portfolio framework integrates a four dimensional framework of clients, experts, projects and knowledge.

Client Portfolio: Our clients, relationships, strategies, opportunities and approaches to delivering diamond style experiences.

Expert Portfolio: Our people, roles & responsibilities, careers, profiles, development, training, management and discipline to delivering sapphire style expertise.

Project Portfolio: Our practices and services, engagements, program management, methodologies and experiences of our clients and experts working in combination together.

Knowledge Portfolio: Our alignment and standards, relationships and messages, events and content developed, leveraged and evolving between the portfolios and reflected back to serve the continuing improvement of those portfolios.

IMS Service Delivery Model

The strengths of the IMS organization lie not only in the assets of each portfolio but from the interaction and integration between the portfolios that occur at the strategic, tactical and administrative levels of business execution. Through the alignment and flexibility of these four dimensions interacting in space and time, IMS is able to achieve an infinite number of combinations to meet the unique and demanding needs of an ever-changing world.

As an integrated management service firm, our vision and strategy are only as good as our operational execution and results. The link between strategy and operations is not simply an existential exercise for helping our clients and experts achieve their objectives, but a fundamental engine that drives our internal development, execution and continuous improvement. The IMS business model brings all of these elements into an integrated service delivery model at the tactical operational level by recognizing and aligning our client engagement, resource roles, project processes and knowledge concepts together with a strategic business model and visionary purpose.