Information is power. Strategic alignment of information and knowledge management services is the key to harnessing that power. Learn how to efficiently and effectively bring internal and external information together to support strategic goals, solve business problems, manage the business and develop new business.
- Total Library Service Management (TLSM): TLSM is a new framework for the management of library services that focuses on service delivery and continual service improvement. TLSM defines a process for developing strategies and service offerings in a way that can be easily presented to management and internal teams, to obtain the buy-in needed for successful implementation.
- Business Intelligence Collaboration: Law firms are increasingly using business intelligence to drive decisions. The challenge in this model lies in getting to exactly the right information in this world of big data and information overload. Throughout every firm are highly qualified information, business development, practice management, and research professionals who each bring a unique perspective to the collection and dissemination of relevant data. Collaboration across these teams will help firms refine the firm’s information and tailor it to answer the questions at hand, and grow the business through informed decision-making.
- Managing Knowledge: Providing access to internal information — documents and data alike — enables informed decision-making, increases efficiency, and provides for measuring success. Finding ways to surface the information logically with easy access points and enhanced search functionality, is paramount.